Refund policy

We do not accept returns. However, we do refund for products that are incorrect. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages MUST be reported the day of delivery. We do not refund for damaged first class packages.

Exceptions / non-returnable items
We do not accept returns on any products.

Unfortunately, we cannot accept returns on sale items or gift cards either.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds are issued to you IF your product doesn't match your personalization description. Please contact us if you have an issue with your order so we can make it right. thelittlelumbercompany@gmail.com