Turn Around Time
Our current processing time is 2 weeks or less from the time your invoice is paid in full. Current production times are always posted on my website header and turn around time can vary depending on order volume. Larger custom items that are not on our website may be subject to longer production times. We do offer a rush order service. The fee depends on how quickly you need your order. Please reach out to us if you are interested in a rush order.
Invoice Policy
Invoices must be paid within 24 hours of the time they were sent. After 24 hours the invoice will automatically cancel out. We can resend your invoice upon request. Digital mockups come free with all custom orders, but will not be sent without a paid invoice. Due to the customized nature of our products, we do not begin working on your order until it is paid in full.
Return Policy
Due to the personalized nature of our signs, we do not offer returns or exchanges. All sales are final. However, if there is a problem with your order please reach out to us so we can make it right.
Local Pickup Policy
We kindly ask that if you are using one of our local pickup locations, that you pickup your items within 7 business days. On the 8th business day, if your item remains in one of our pickup boxes we will move it back inside the shop to ensure it's quality. You must notify us 24 hours in advance on when you plan to pickup as the item will be inside our shop and inaccessible after the 8th business day. After 90 days, if you have not picked up your order we will recycle it back into the workshop and you forfeit a refund.
Disclaimers
- All of our products are made with wood that etches, engraves, and cuts differently. Naturally occurring wood character may be present such as knots, grain, and factory plugs. No product is exactly alike and may have slight unique variations. Some products may engrave darker than others. Each product is uniquely made for you.
- None of our products are toys. Some of our products may contain small parts and pieces or sharp corners. When purchasing my products you are agreeing that it is your responsibility to ensure our products are kept away from children and pets and secured safely in your home.
- None of our products come with hanging hardware unless it is otherwise specified on the individual product listing. As the buyer you accept full responsibility of hanging your signs safely.